The Automation Game: Injecting Brainpower in OpenText Content Suite

15 January 2021 News

Like never before, the word “automation” carries enormous fascination. More and more examples of automated systems of all sorts are flooding our feeds, also aided by the advancements in AI and machine learning. 

To give a short definition, automation can refer to the (human) endeavor to replicate or simulate (human) intelligence in systems or machines. But before we get carried away with dystopian science fiction, more realistically, we can look at automation applied to the systems we already use. 

This article will illustrate how Module Suite’s Content Script can inject unique automation capabilities on OpenText Content Suite & Extended ECM (CSP), fixing those processes that are slowing down your business.

3, 2, 1…Action!

Content Script is a native scripting engine for CSP that offers the ability to chain multiple actions into a sequence, decide what order they should run in and which event(s) should trigger that sequence (e.g. a change in metadata attributes).

Actions (un)chained

One common use of Content Script is the automation of tedious tasks to reduce the workload on business users. Let’s look at the example below.

By clicking on a custom menu item, an extended course of actions is executed automatically in the background. This circuit of actions is totally customizable and can encompass potentially larger transitions lasting for many more steps.

In addition to enabling complex automation, Content Script also preserves the best UX as it only takes one click to invoke the automation.

Shaking Up “Tasks As Usual”

Let’s look at another example: the programmatic creation of a Connected Workspace in a Case Management scenario. The automation would include:

  • the creation of a new Connected Workspace (Claim type)  
  • the association between the Claim & Project Workspaces
  • the set up of a Core Share folder to exchange documents with external parties

What would this process involve in standard Content Server? In short, manually designing a workflow per planned automation. With Module Suite’s Content Script, instead, you can leverage a low-coding tool with built-in sets of APIs and code snippets.

The speedups and benefits that are possible using Content Script are unparalleled and can be measured in both quantitative & qualitative terms. In this example, they can be roughly summed up as:

Overall, by injecting automation into the system, we can free up time for users (both IT & business) to do more enjoyable and productive work.

Thinking Humanly

Content Script provides a flexible, multi-purpose tool for the implementation of different scenarios on Content Server: from automation (extended sequences of actions), to customization (custom menu items), up to complete workspace applications.

Listing every use case would be impossible given the stark differences across organizations. However, when it comes to the duties of records management, Content Script is easily the best friend of any Content Suite Administrator.

Bulk and repetitive tasks, such as massive updates to documents repositories and workspaces, permissions updates, audit reporting etc. can be entirely automated, drastically reducing the workload and the risk of human errors. 

Content Script can also prove useful whenever sensitive information needs to be managed and secured and documents need to be safely dispositioned.

Whatever your needs, it’s crucial to recognize that automation has now become a necessity, rather than just another fancy buzzword. And it should be embraced to help your organization manage processes and information in the most productive and efficient way.

If you break down your current use cases and processes on OpenText Content Server (both IT & business) you will be able to identify pain points that are inhibiting teams’ productivity.

When understanding the type of support your users need, start with these questions:

  • What are teams spending most of their time on?
  • Do these tasks add value to the business?
  • Who will benefit from the automation? (consider quantitative & qualitative savings)

Scripting Made Easy

Once you’ve identified room for optimization, the next step is to implement your ideas. And here is where things get…easier.

Content Script provides a built-in set of over 5000+ APIs that allow for direct control of Content Server and integrated external systems. In addition to the standard APIs, new extensions can be created with the dedicated SDK.

Content Script has been engineered around a low-coding approach, providing ready-to-use code snippets to create your preferred automation. This means you won’t have to deal with the intricacies of OScript/WebReports and turn Content Server into “spaghetti code”.

Content Script is also an extremely robust system coming with real-time exception management. 

Overuse with Care

Module Suite’s Content Script holds the key to creating robust, custom automation on OpenText Content Server. 

You should think of this technology as the brain of Content Server, a superimposed intelligence that holds countless neural paths of action: loops that tie thinking (the human decision-making process) and action (the efficient machine engine) together.

Thanks to this hybrid brainpower you can define automation routines for potentially every user working on OpenText Content Server. 

As promised, we don’t need to go too far with our imagination to find automated systems, because most of the time they are right under our noses…

Although what we’ve described may sound substantially different from futuristic “humanoids” with full cognitive capabilities, it’s safe to say that, thanks to Content Script, OpenText Content Server is also capable of thinking for itself in a highly effective way.

Quite smart…don’t you think?

Test Module Suite against your specific use case! If you’re already a customer, please contact your AnswerModules Sales Rep. Alternatively, drop us a line at info@answermodules.com to request a tailored demo